How Does The “LIVE CHAT” Work?

One of the nice things about Meg is that a client can request to chat to an “agent/real person” if they’re stuck (although we try our best to avoid that and to train her the best way possible).

To accept a live request, you have to be online… and as soon as someone requests a “live chat”, a “request bubble” will pop up.

Simply click on “Accept Request” and start giving them the best service possible.

I’ve made a video to explain it (it is in Afrikaans)

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