It helps to add notes to chats if there’s something that needs to be known.
To do that, simply head to the right side of a particular chat: * add a title – preferably the name of the person who made the note and the date. * add the note * click “Save”
We have simplified the process for out-of-stock frame ordering. ? PLEASE NOTE : This process is for when it shows "No Warehouse Stock" in the warehouse, BUT you DO have it on your shelves. Instead of having to email us and ask us what you should do, ...
As we review Meg’s answers, the need to put a conversation on a “Review” status will become less. Examples of when they don’t have to be “Reviewed” anymore will be added here and I’ll update you as a new scenario happens… starting with: Scenario #1 ...
One of the nice things about Meg is that a client can request to chat to an “agent/real person” if they’re stuck (although we try our best to avoid that and to train her the best way possible). To accept a live request, you have to be online… and as ...
We've made ordering frames as simple as possible ? Once you've logged in, you'll be met by this screen: Visual Categories: If you click on these, you'll see the frames in that particular category. Categories "Homepage": If you ever want to see this ...
There are scenarios where it will just be easier to as the Ecomm department to reach out to a client… like with the following Scenario #1 In this scenario, someone stated that they wanted to order online, but that our answer wasn’t sufficient; the ...