We've made it effortless to log a credit request.

Either click on "Credit Notes" on Peak Frames OR click on this link > https://peakframes.co.za/framecredits/

You'll be met with this page:

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1. Current Date & Time: This wil auto-populate with the current date & time to ensure accuracy.
2. Staff Member Name: Insert YOUR name & surname; the staff member completing the form.
3. Staff Member Optique Email Address: Insert YOUR email address; the staff member completing the form.
4. Optique Practice: Choose your practice
5. Click "Go To Order Details" to go to the next step.

It will look something like this:

The next step will ask for the order details that you are requesting credit for:

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1. Patient Details: The details of the clients' account you are requesting the credit for.
2. Original Peak Frames Order Number: This is the order number that you're requesting a credit FOR (i.e the original order number). If you don't know it, it can be found here > https://peakframes.b2b.storehub.io/Orders.
3. New Peak Frames Order Number: This is the order you re-did to "replace" the old one with. If you don't know it, it can be found here > https://peakframes.b2b.storehub.io/Orders.
4. Click on "Go To Final Details" to go to the last step.

We then get to the final step:

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1. Reason For Credit Request: Please let us know, as thoroughly, but as simplified as possible, why you're requesting credit.
2. Notes: Anything extra that you want us to know... simply put it in here.
3. Please confirm that everything is accurate.
   * You can review all your answers, and even save the form to continue it later if you want to by simply clicking on those buttons.
4. Submit: When you're finished, simply click on Submit, and we'll receive your request.

Once you've submitted the form, you'll get the confirmation screen. Over here, you can download the form that you've completed... BUT, the form will be emailed to you as well for record-keeping.

The process after this is also simplified, and the following things need to be done after this:

• Place your frame in a frame bag and ensure it is properly marked; either on the bag or a little piece of paper inside the bag with the original order number written on. All the frames should be placed in a box/flyer bag (any way that it won’t get damaged further during the courier process).
• On the 16th of each month, we’ll ensure a courier picks up the frames.
• When we receive the frames, we’ll ensure all credits (from the 16th of the previous month to the 15th of the current month) are allocated by the 25th of the month. This will reflect in your statement.
  
  

* assume all credits are approved; if not, we’ll send an email with reasons, etc, but you’re free to question etc.

Feel free to send an email to credits@peakframes.co.za anytime.