ITEC Call Logging Procedure

ITEC Call Logging Procedure

ITEC has an easy way to get in contact with them, simply use one of the “departments” below that applies to your issue/problem/query.

TELEPHONY (incl. Connectivity)

Contact Number: ‭(021) 555-5555‬
Email: voice@itec-cpt.co.za

The following information is required to log a Telephony issue with the ITEC service desk:

    • Onsite Equipment: i.e., Mitel etc.
    • Serial Number (if available)
    • Fault Description
    • Contact Person & Telephone Number

CONSUMABLES

Contact Number: ‭(021) 555-5555‬
Email: consumables@itec-cpt.co.za

The following information is required to log a Consumables issue with the ITEC service desk:

    • Device Model: i.e., ITEC C300i
    • Serial Number of the device
    • Current Meter Reading
    • Contact Person & Telephone Number

SERVICE CALLS – COPIER, PRINTER CALLS & OFFICE AUTOMATION

Contact Number: ‭(021) 555-5555‬
Email: service@itec-cpt.co.za

The following information is required to log an Office Automation issue with the ITEC service desk:

    • Device Model: i.e., ITEC C300i
    • Serial Number of the device
    • Fault Description
    • Contact Person & Telephone Number

CCTV / ACCESS CONTROL
Contact Number: ‭(021) 555-5555‬
Email: cctv@itec-cpt.co.za

The following information is required to log a CCTV/ACCESS CONTROL issue with the ITEC service desk: 

    • Onsite Equipment: i.e., Dahua, Hikvision etc.
    • Fault Description
    • Contact Person & Telephone Number
    • Physical Address

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