This Grievance Procedure is intended to ensure a fair, transparent, and efficient resolution process for all employees. It is subject to periodic review and updates to align with changing organisational needs and legal requirements.
Definition of Grievance
A grievance is any dissatisfaction or concern an employee may have regarding their work, working conditions, or the interpretation and application of workplace policies and procedures.
Employees are encouraged to address grievances informally in the first instance. This may involve discussing concerns with a supervisor, manager, or HR representative to seek an amicable resolution.
If the grievance remains unresolved through informal channels, the employee may initiate a formal grievance procedure by submitting a written complaint to their immediate supervisor or the HR department.
Upon receipt of the written grievance, the HR department or designated personnel will conduct a thorough and impartial investigation. This may involve interviewing relevant parties and gathering pertinent documentation.
A meeting will be scheduled with the employee to discuss the grievance, present findings, and explore potential solutions. The employee may accompany a colleague or union representative during this meeting.
Decision and Resolution
Following the grievance meeting, a written decision will be communicated to the employee, outlining the outcome of the investigation and any actions to be taken to resolve the grievance.
Employees who remain dissatisfied with the resolution may appeal the decision within a specified timeframe. The appeal should be submitted in writing, outlining the grounds for the appeal.
An appeal panel, independent of the initial investigation, will review the grievance and the decision. The employee will be able to present their case to the appeal panel.
A final written decision will be communicated to the employee, including the appeal panel’s findings and any additional actions to be taken. This decision will be considered final and binding.
Throughout the grievance procedure, confidentiality will be maintained to the extent possible, balancing the need for transparency with the privacy rights of those involved.
Optique is committed to continuously improving its workplace environment and will use the insights gained from grievance procedures to identify areas for enhancement.
This Grievance Procedure is intended to ensure a fair, transparent, and efficient resolution process for all employees. It is subject to periodic review and updates to align with changing organisational needs and legal requirements.
Definition of Grievance
A grievance is any dissatisfaction or concern an employee may have regarding their work, working conditions, or the interpretation and application of workplace policies and procedures.
Employees are encouraged to address grievances informally in the first instance. This may involve discussing concerns with a supervisor, manager, or HR representative to seek an amicable resolution.
If the grievance remains unresolved through informal channels, the employee may initiate a formal grievance procedure by submitting a written complaint to their immediate supervisor or the HR department.
Upon receipt of the written grievance, the HR department or designated personnel will conduct a thorough and impartial investigation. This may involve interviewing relevant parties and gathering pertinent documentation.
A meeting will be scheduled with the employee to discuss the grievance, present findings, and explore potential solutions. The employee may accompany a colleague or union representative during this meeting.
Decision and Resolution
Following the grievance meeting, a written decision will be communicated to the employee, outlining the outcome of the investigation and any actions to be taken to resolve the grievance.
Employees who remain dissatisfied with the resolution may appeal the decision within a specified timeframe. The appeal should be submitted in writing, outlining the grounds for the appeal.
An appeal panel, independent of the initial investigation, will review the grievance and the decision. The employee will be able to present their case to the appeal panel.
A final written decision will be communicated to the employee, including the appeal panel’s findings and any additional actions to be taken. This decision will be considered final and binding.
Throughout the grievance procedure, confidentiality will be maintained to the extent possible, balancing the need for transparency with the privacy rights of those involved.
Optique is committed to continuously improving its workplace environment and will use the insights gained from grievance procedures to identify areas for enhancement.