Recent Articles
How to make an appointment - Standard work instruction
SIMPLY BOOK: How to make an appointment Document Type: STANDARD VISUAL INSTRUCTION Department: Call centre / CIM / Flow Manager Responsible: Front desk / Intern / Optometrist Version: V1 Date: 14/07/2025 Reference Code: SVI-CX-SimplyB-Appoint-001 ...
Personal Mobile Phone Use Policy
Purpose To keep things professional, focused, and patient-first. This policy exists to: Protect patient privacy & safety. Maintain a professional & focused workspace. Support a respectful, distraction-free environment for both staff & patients. ...
Confidentiality of Personal Information
Purpose To protect the privacy of all personnel by defining how we handle requests for personal contact information. This policy ensures: Compliance with the Protection of Personal Information Act (POPIA). Respect for the privacy, dignity & data of ...
Enabling "Vacation/Leave/Away" Autoresponder
It is important that we ensure thorough communication & consistent messaging when we're unavailable. To enable the "vacation responder", follow these steps: Click on the "gear-icon" on the top-right. When you click on this gear icon, you'll see an ...
Off-Time Policy
Purpose To provide fair and consistent off-time for optometrists & optical assistants, while keeping branches running smoothly. This policy supports: Work-life balance. Recognition for Saturday & public holiday work. Continuity across all practices. ...